A voucher is a digital reward given to a specific customer. It provides a one-time discount when they log in and place an order on the online ordering website.
Before you begin
A voucher can only be issued from the online ordering website to logged-in customers. Customers can log in via any e-wallet, LINE, or by signing up for the loyalty program through any web browser.
Vouchers encourage your customers to order online. You can offer vouchers by creating a pop-up or a menu banner on your online D-Store.
Before creating any vouchers, ensure you have completed one of the following tasks:
Launch your online D-Store on supported e-wallets (e.g., Alipay and Touch'n Go) or LINE.
Activate your online D-Store as a website, subscribe to and activate the D-Store loyalty program. In this case, the voucher can only be issued to the members of your D-Store.
To empower your customers to know your voucher campaign, you can create a banner or pop-up to promote your campaign.
Create vouchers
Take the following steps to create a voucher:
On D-Store Console, go to Marketing > Voucher, and click Create.
To copy an existing campaign, click Copy and update the information accordingly.
Fill in the voucher details. Refer to Learn about voucher configuration fields for more information. Click Add Voucher to add more vouchers.
Click Save as Draft. When prompted, click Save.
In the pop-up window, do one of the following:
Click Skip for Now to go to the voucher list.
Select the desired template, click Go to Create, and follow step 3 in Create banners and pop-ups to create a banner or pop-up for your campaign.
Create banners or pop-ups
Take the following steps to create a banner or pop-up:
On D-Store Console, go to Online > Banner & Pop-up, and click Create.
Depending on your business needs, select a template in the pop-up window.
If you have not created a banner or pop-up before, or you have clicked Skip for Now in the pop-up after saving the voucher as a draft when you create a voucher, select Home & Menu Banner, Order Detail Banner, or Pop-up template in the pop-up, and click Create.
Skip this step if you have clicked Go to Create in the pop-up after saving the voucher as a draft when you create a voucher.
In the example below, the Pop-up template is selected.
Fill in the pop-up details. Click Button or Image in Trigger, and click Issue voucher. The customers cannot claim the voucher if the None trigger is selected.
Click Select Campaign to link to the voucher campaign that you have created. The Select a Campaign pop-up window displays.
In the Select a Campaign pop-up window, click Voucher, check the check box of the desired campaign, and click Confirm. Your online D-Store will display the banner or pop-up for logged-in customers to claim the voucher.
Under Display & Timing Settings, keep Display Priority at 99, and Display Time will be automatically filled in according to the validity of the selected campaign.
Click Save as Draft.
Note: Skip steps 4 and 5 if you have clicked Go to Create in the pop-up after saving the voucher settings as a draft when you create a voucher, as the voucher campaign has been automatically linked.
Issue vouchers
To encourage more customers to participate in your voucher campaign and ensure a seamless voucher claiming experience, we suggest creating a banner or pop-up first. Take the following steps to issue a voucher.
On D-Store Console, go to Marketing > Voucher, locate the voucher you want to issue, and click Go Live.
Go to Online > Banner & Pop-up, locate the banner or pop-up that is linked to the voucher you went live with in step 1, and click Go Live.
Note:
If a voucher campaign contains multiple vouchers, they will all be issued through the same banner or pop-up linked to the campaign.
Update existing vouchers
Take the following steps to update a voucher:
On the Voucher page, locate the voucher you want to update, and click Edit under the Actions column.
Update the voucher settings, and click Save to save the edits.
Learn about voucher configuration fields
On the voucher page, D-Store provides various discount types to cater to your different business needs. In this section, you will learn about how to configure the fields associated with each discount type.
Basic Information
Campaign Name: Set the name of the campaign. The name is only for internal reference (e.g., order logs and analytics), and is not displayed to customers.
Campaign Schedule: Set an available date range for the discount.
Permanently valid: Select this option for the discount to be available until 2099-12-31.
Set an end date: Set an end date to disable the discount automatically on the specified date.
Participant Limit: Set the maximum number of campaign participants.
Discount settings of each voucher
Voucher Name
Specifies the name of the voucher. The name is visible to the customers.
Discount Settings
Discount Level | Discount Types | Description |
Item Discount | Amount Off | Quantity to Buy: The minimum quantity required to get the discount. The quantity cannot be less than 1. Eligible Items: Items that qualify for the discount. $ off per Item: The discount amount for each qualified item per order. For example, if a customer buys 2 eligible items and the amount off is $1, then the total discount for the order will be $2.) |
Item Discount | Percentage Off | Quantity to Buy: The minimum quantity required to get the discount. The quantity cannot be less than 1. Eligible Items: Items that qualify for the discount. % Off: The discount percentage for the eligible items in the order. For example, if the quantity is 2 and % Off is 20, then the 2 qualify for a 20% discount. |
Item Discount | Buy X Get Y |
Note: The discount will only apply when all X and Y items are included in the order. |
Item Discount | Sales Price |
For example, if the Quantity to Buy is 2, and the sales price is $1 per item, when a customer buys 2 items or more, he or she will get the item at $1 each. |
Order Discount | Amount Off |
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Order Discount | Percentage Off |
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Usage Restrictions
Maximum Discount Uses per Order: The maximum number of times discounts can be applied to a single order.
Voucher Validity Period: Specifies the time period during which the voucher can be redeemed.
Advanced Settings: Click to expand and display the settings.
Order Channels: The channels where the discounts can be applied.
In Store: Applies to all the counter and kiosk orders.
Online: Applies to all the orders from online ordering channels.
Stores: The stores and locations that can apply the discounts.
All Stores: Includes all current and future added stores.
Specific Stores: Include all the selected stores.
Service Types: The service types where the discounts can be applied.
Days of the Week & Specific Time Slot: Limit the discounts to certain hours and days, e.g., weekdays, happy hours, etc.
Excluded Items: The products that are not eligible for the discount offer.
System Mapping Code
This code is used to match the voucher rules you set in POS or other third-party platforms.