About Kitchen Display System
Overview
Open Tab: To display all the open tickets that has not been completed.
Completed: Once all item within a ticket is completed, it will automatically move to "Completed"
Page navigation: You can navigate to different pages to view more tickets.
Main Ticket Screen: Here it will display all the kitchen orders that you will need to prepare.
Settings: To configure your KDS
Mode view: To indicate whether this KDS is Prep mode or Expo mode
Connection: To display if the KDS is connected to a POS
Tickets
Ticket Header Information
Color code: Grey, when a new kitchen ticket is created. Yellow, is the first timer alert, and red is the second timer alert.
Timer: A real time timer to indicate how long the ticket has been open.
Service Type: Pick up/ Dine-in/ Delivery
Order Number: The order number of the customer will be displayed oin the ticket header.
Ticket Detail Information
Item Quantity: Total number of items placed by the customer
Item Name: The name of the item that needs to be prepared
Modifier: List of modifiers of the respective items
Remarks: Any remarks regarding the item.
Ticket Status:
Blue: To mark an item that is completed
Green: To mark an item that is served (Expo only)
Continued ticket: If the ticket is too long and cannot be fit into a single column, at the bottom of the ticket and the
Understand Prep mode vs Expo mode
Prep mode and its key features
Prep Mode is typically used by kitchen staff who are responsible for preparing specific items in an order. In this mode, users can only manage the preparation status of orders or individual items.
Key features of Prep Mode:
Two statuses available: Open and Completed
Users can mark either:
A full order as completed
Individual items within an order as completed
Designed for back-of-house staff focused on food preparation
Does not allow marking items as "Served"
Prep mode helps streamline the cooking process and ensures that staff can clearly see which items still need to be prepared.
Expo mode and its key features
Expo Mode is designed for the expeditor , also known as the "kitchen runner" or "expo person." This role is usually responsible for overseeing the flow of all orders from preparation to delivery. The expeditor ensures that all items are ready, correctly assembled, and sent out on time.
Key features of Expo Mode:
Three statuses available: Open, Completed, and Served
Users can:
Mark items or orders as completed (like in Prep Mode)
Mark items or orders as served (ready to go to the customer)
Allows real-time monitoring and management of all kitchen orders
Helps maintain service timing and coordination between kitchen and front-of-house staff
Expo Mode gives the expeditor full visibility and control over the final stages of order fulfillment.
Set up Kitchen Display System
Download our KDS app here
Ensure your KDS app and your POS app are connected to the same Wifi network.
In D-Store POS, go to POS settings, click on Hardware, navigate to Kitchen Display System.
Connect your KDS either via Wi-Fi search or Add the IP Address manually.
Wi-Fi searching: By default, the POS will automatically search for KDS that is the same Wi-Fi network as the POS. Select the KDS and click on "Connect".
Add Manually: In an event the POS could not find your KDS device eventhough it is on the same Wi-Fi network. You can chosoe to add in manually by typing in the KDS IP adress into the POS.
To find the KDS IP Address: Open the KDS app, go to settings, the IP address will be listed there. Proceed to key in the KDS IP address into the POS, and click "Connect".
Check your KDS if is connected to the POS. Once connected, the KDS home page will display like this:
Edit KDS settings
General settings
KDS Name: You can edit the name of your KDS, typically you would want to edit the name if your store runs multiple KDS. This is a good way for you to differciate KDS between different stations.
App Version: This is to display what is the current version of KDS you are using.
IP Address: This is the IP address your KDS is connected to.
Network Status: This is to display whether your KDS is connected to your POS.
Wi-Fi: The Wi-Fi network name that you are connected to.
Connected POS: All the POS that your KDS is connected to.
Configurations
Service Type: Select which service type you want this KDS to display. This is used if you need a KDS to manage specific service type.
Ticket Timer: Set how long a ticket needs to be open before it changes color. This is used to let the chef know that an order is already open for a time.
Use this KDS for: Select which item to be display on this KDS. This is used if you have multiple cooking stations in your kitchen, where each cooking station have a dedicated KDS to only view certain item that needs to be prepared by the respective cooking station.
Expo mode: You can turn on expo mode in the configuration. To know more about what expo mode can do, please view Prep mode vs Expo mode.
