Skip to main content

Thermal printers

Updated over 11 months ago

To print receipts and kitchen tickets from the D-store POS, you first need to physically set up a printer that's compatible with D-store.

Compatible brands:

Thermal printers

Hardware with built-in printers

  1. Epson

  2. Star

  3. Birch

  4. Zywell

  5. Gprinter

  6. Xprinter

  7. Star

  1. iMIN

  2. SUNMI

  3. Newland

However, you can try to connect to models that are not the above-mentioned list.

Printer requirements

For a receipt printer to be compatible with D-store POS on Android devices, the printer must:

  1. Support ESC/POS commands

  2. Support either USB or Ethernet or Bluetooth connection

  3. Support status commands or similar functions to check that the transmitted data has been completely printed.

Consult the printer manual or the manufacturer's website to see if your receipt printer fits these requirements. If so, the printer may work with D-store POS.

Connecting to an external printer

Ethernet Printer

The POS device is connected to the printer through a wireless network. To establish connection, the POS device and printer must be connected to the same network.

Before you begin

  1. Connect your printer to a power source, and power on the printer.

  2. Connect your printer to the router using the ethernet cable

  3. Connect your POS device to the router wireless network

Setting up a ethernet printer on D-store POS (Tablet)

  1. Tap on on the bottom left of D-store POS to open the side navigation

  2. Tap on Settings > Hardware

  3. Tap on Add a printer

  4. Tap on Test Print to ensure your printer is connected successfully

Settings

Definition

Printer name

The name of printer

Use naming convention that can easily identify the location and purpose of the printer. Example: Cashier Receipt, Drinks Counter

Connection

Select Wi-Fi for ethernet printer

To find your printer’s IP address

  1. Power the printer off.

  2. Press and hold the feed button.

  3. Power the printer on and continue to hold the feed button.

  4. After a few seconds a settings sheet will print, including the IP address of the printer

Manual setup

  1. Tap on Setup Manually

  2. Enter the IP address of the printer indicated on the printout

  3. Ensure that your printer and POS device are on the same network segment. For example, if your POS device is 192.168.1.10 your printer would need to have an ip address of 192.168.1.xxx. Where xxx is any number from 1-254 excluding 10.

  4. If the printer and POS device are not on the segment, you can:

    • Configure the router to use the same segment as the printer, or

    • Connect the printer to a computer directly via a cable, and configure the router’s IP address

  5. Enter port number 9100

  6. Tap Confirm

Paper type

D-store POS supports printing using thermal paper and label sticker of different dimensions. Select a paper type with its corresponding dimension.

Use this printer for

D-store POS supports the following printouts

Check

A pre-settlement bill that contains the amount of the good or services rendered for customer to review before payment.

  1. Auto print before payment

    1. When checked, the check will be printed when cashier tap ‘Pay’ on D-store POS

Receipt

A proof of purchase acknowledging payment received following a sale of good or services rendered to customer.

  1. Customer Copy

    1. When checked, D-store POS will print a receipt for customer upon payment.

  2. Merchant Copy

    1. When checked, D-store POS will print a receipt for merchant upon payment.

  3. Auto-print for online orders

    1. When checked, D-store POS will automatically print a receipt upon accepting an online order.

  4. Auto-print after payment

    1. When checked, D-store POS will automatically print a receipt upon payment completion.

Kitchen Ticket

A record of the order placed by the customer sent to the kitchen for preparation.

  1. Print format

    1. Choose to print the kitchen ticket by item or order

      1. Print by items

        1. Selected items in an order are printed in separate tickets.

      2. Print by orders

        1. All Items in an order are printed in a single ticket.

        2. Combine items in a single ticket

          1. Selected items in an order are printed in a single ticket

    2. Number of copies

      1. Select the number of copies you want to print

Label

A product label pasted on the packaging to easily identify the product.Note: Label is only available if chosen paper type is Label. See Label Printers.

Day End Reading (Z-Report)

A report that calculates and displays the payments received through the register for that day. Generated after closing procedures are completed.

Ethernet printer troubleshooting


Unfortunately, printers can run into issues‌. If you're having trouble connecting or printing, here are 3 troubleshooting steps that solve most printer issue. Always try these 3 steps

  1. Unplug both the power cable and the ethernet cable from your printer.

  2. Wait 30 seconds. Plug both cables back in and be sure to power your printer on.

  3. Retry printing.

If the problem is not resolved, try these quick troubleshooting checklist next:

  1. Ensure the printer is switched on

  2. Ensure the printer lid is firmly closed

  3. Ensure the printer paper is loaded properly

  4. Ensure device is connected to the correct Wi-Fi network

  5. Ensure the network cables are plugged in securely

  6. Ensure the network cables are not damaged or worn out

Bluetooth Printer

The POS device is paired to the printer through a Bluetooth network. To establish connection, the POS device must is equipped with Bluetooth capability and the Bluetooth enabled.
​

To get started

  1. Connect your printer to a power source, and power on the printer.

  2. Switch on Bluetooth function from the device settings

  3. Pair your device to the Bluetooth printer from the device settings

  4. Ensure device is less than 3 metres away from the Bluetooth printer

Setting up a Bluetooth printer on D-store POS (Tablet)


Tap on on the bottom left of D-store POS to open the side navigation

  1. Tap on Settings > Hardware

  2. Tap on Add a printer

  3. Tap on Test Print to ensure your printer is connected successfully

Settings

Definition

Printer name

The name of printer

Use naming convention that can easily identify the location and purpose of the printer. Example: Cashier Receipt, Drinks Counter

Connection

Select Bluetooth for printer

Network scanner

  1. As a default, D-store POS will begin searching for Bluetooth printers around the device. This might take up to 20 seconds.

  2. Note: Make sure your device has the Bluetooth function and enabled. Your Bluetooth printer needs to be switched on to be discoverable.

  3. Select the printer to be added

  4. Tap Confirm

If printer is not found, perform the following checks:

  • Is the POS device’s Bluetooth function switched on?

  • Is the Bluetooth printer within 3 meters of the POS device

  • Is the Bluetooth printer is switched on?

Paper type

D-store POS supports printing using thermal paper and label sticker of different dimensions. Select a paper type with its corresponding dimension.

Use this printer for

D-store POS supports the following printouts

Check

A pre-settlement bill that contains the amount of the good or services rendered for customer to review before payment.

  1. Auto print before payment

    1. When checked, the check will be printed when cashier tap ‘Pay’ on D-store POS

Receipt

A proof of purchase acknowledging payment received following a sale of good or services rendered to customer.

  1. Customer Copy

    1. When checked, D-store POS will print a receipt for customer upon payment.

  2. Merchant Copy

    1. When checked, D-store POS will print a receipt for merchant upon payment.

  3. Auto-print for online orders

    1. When checked, D-store POS will automatically print a receipt upon accepting an online order.

  4. Auto-print after payment

    1. When checked, D-store POS will automatically print a receipt upon payment completion.

Kitchen Ticket

A record of the order placed by the customer sent to the kitchen for preparation.

  1. Print format

    1. Choose to print the kitchen ticket by item or order

      1. Print by items

        1. Selected items in an order are printed in separate tickets.

      2. Print by orders

        1. All Items in an order are printed in a single ticket.

        2. Combine items in a single ticket

          1. Selected items in an order are printed in a single ticket

    2. Number of copies

      1. Select the number of copies you want to print

Label

A product label pasted on the packaging to easily identify the product.Note: Label is only available if chosen paper type is Label. See Label Printers.

Day End Reading (Z-Report)

A report that calculates and displays the payments received through the register for that day. Generated after closing procedures are completed.

Bluetooth printer troubleshooting


Unfortunately, printers can run into issues‌. If you're having trouble connecting or printing, here are 3 troubleshooting steps that solve most printer issue. Always try these 5 steps

  1. Unplug the power cable from your printer.

  2. Wait 30 seconds. Plug both cable back in and be sure to power your printer on.

  3. Switch off the Bluetooth function on your device

  4. Wait 30 seconds. Switch on the Bluetooth function and re-pair printer.

  5. Retry printing.

If the problem is not resolved, try these quick troubleshooting checklist next:

  1. Ensure the printer is switched on

  2. Ensure the printer lid is firmly closed

  3. Ensure the printer paper is loaded properly

  4. Ensure the printer is within 3 meters of the POS device

Connecting to an built-in printer

To connect to a built-in printer attached to a terminal, follow the guide on Setting up a Bluetooth printer on D-store POS

Related Articles
Label printers
Update order status via QR code
Set up your payment terminal's built-in printer
Compatible online order terminal models
Compatible payment terminal models
Did this answer your question?